Refund policy

We want you to love your Blue Poppies purchase.

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging.

After reviewing the issue, we will help arrange an appropriate resolution.

Eligibility

To be eligible for a return or exchange:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, where applicable.

• The request must be raised within the applicable return window.

Products that have been used, washed, altered or damaged after delivery may not be eligible for return or exchange.

Change of Mind

As our products are personal-use hair accessories, we do not generally accept returns or exchanges simply because you have changed your mind or no longer require the product.

If you have received a defective, damaged or incorrect item, please contact us and we will be happy to assist.

Damaged or Incorrect Orders

If you receive an incorrect or damaged product, please contact us at blue.poppies.scrunchies@gmail.com within 48 hours of delivery.

Please include:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging, where relevant

We may request additional information to help us assess the issue.

Refunds

Where a refund is approved, it will be processed to the original payment method, subject to the applicable payment provider's processing timelines.

Contact Us

For return or exchange enquiries, please email us at

blue.poppies.scrunchies@gmail.com

We’re always happy to help.