Refund policy
At Blue Poppies, every piece is thoughtfully handcrafted and carefully packed with love. We hope you adore your purchase, but if something isn’t right, we’re here to help.
Returns
We accept returns only for:
- damaged products
- defective items
- incorrect products received
To request a return, please contact us within 48 hours of delivery with:
- your order number
- clear photos/videos of the issue
Items must be:
- unused
- unwashed
- in original packaging
Non-Returnable Items
Due to hygiene and the handmade nature of our products, we do not accept returns or exchanges for:
- change of mind
- color preference differences
- minor handmade variations
Refunds
Once your return request is approved and the item is received (if applicable), refunds will be processed to the original payment method within 5–7 business days.
Cancellation Policy
Orders can only be cancelled within 12 hours of placing the order.
Contact Us
For any concerns, please reach out to us at:
blue.poppies.scrunchies@gmail.com
We’re always happy to help.